How ESS Inc. reclaimed time, tightened security, and took full control with ObserveID
ESS Inc.'s IT team was drowning in manual access management-tracking permissions in spreadsheets, chasing approvals by email, and discovering security gaps only after the fact.
User access rights were tracked in Excel files that were perpetually out of date. There was no reliable way to know who had access to what at any given moment.
Every access request required email chains between IT, managers, and system owners. Requests sat in inboxes for days, creating productivity bottlenecks and frustrated employees.
When employees left, access revocation depended on IT receiving timely notification. Delays of days or weeks were common, leaving former staff with active credentials.
Without systematic access reviews, employees accumulated permissions over time. Privilege creep was rampant and undetected, creating significant insider threat exposure.
Every access event at ESS Inc. was a manual process. ObservelD replaced the entire cycle with automated, governed workflows
Employees submit access requests through a governed self-service portal. No more email chains-requests are automatically routed to the right approver with full context.
Al-assisted approval workflows route requests to the correct manager with risk context and peer access data, enabling informed decisions in minutes rather than daysnagement dashboards.
Approved access is provisioned automatically across all connected systems within minutes. Role changes and departures trigger Immediate, automated access updates.
A complete identity automation platform that replaced manual processes with governed, auditable workflows.
Policy-based automation provisions and deprovisions access in real time as HR systems update - no IT tickets required for standard role-based access.
A governed employee portal for access requests with automated approval routing, SLA tracking, and complete audit logging of every decision.
Scheduled and continuous access certifications replace manual quarterly reviews. Managers receive Al-assisted recommendations with full context for every decision.
Continuous scanning identifies accounts belonging to departed emplovees or inactive users. Automatic remediation eliminates the orphaned account blockage.
A live view of all user access rights, pending requests, review status, and compliance posture - replacing the spreadsheet with a singlesource of truth.
How ESS Inc. transformed identity managementfrom a manual burden into an automated, secure process.
| Capability | Without ObserveID | With ObserveID |
|---|---|---|
| Access Requests | Email chains, 2-3 day delays | Self-Service Portal, Mins |
| Provisioning | Manual IT tickets 2-3 days | Automated, <2 hours |
| Offboarding | Manual 2-3 day delays | Immediate, automated |
| Access reviews | None- never completed | Continuous automated |
| Orphaned Accounts | Undetected, persistent | Zero-auto-remediated |
| IT Admin Time | 15+ hours/week on aceess tasks | <2 hours/week |
| Audit Readiness | No audit trail exists | Complete automated logs |
A rapid, low-disruption deployment that delivered measurable results from the first week.
Inventoried all user accounts, access rights, and connected systems. Identified orphaned accounts and access violations immediately.
Mapped job roles to access profiles, defining least-privilege policies for every department and function at ESS Inc.
Configured automated JML workflows triggered by HRIS events-new hires, role changes, and departures all handled automatically.
Deployed the employee access request portal with manager approval workflows, replacing all email-based access processes.
Launched the first automated access certification campaign, clearing the orphaned account backlog and establishing continuous review cycles.
Three outcomes that transformed how ESS Inc. manages identity security.
ESS Inc.'s IT team went from zero visibility to a real-time dashboard showing every access event across the organisation.
Real-time view of all user access rights, pending requests, and review status replacing the spreadsheet entirely.
Instant notifications for orphaned accounts, access violations, and pending approvals that are approaching SLA deadlines.
Complete access certification reports and audit logs generated automatically no manual compilation required.
Results achieved by ESS Inc. following ObserveID deployment.
