How a leading insurer unified fragmented identity across multiple systems and automated governance for security and compliance.
A major insurer's identity landscape was a patchwork of legacy and cloud systems with no single source of truth - creating compliance gaps, access delays, and growing security risk.
Policy platforms, HR systems, cloud apps, and legacy directories each held their own identity records with no synchronisation. A complete picture of who had access to what was simply impossible.
Every new hire or role change required manual IT tickets across multiple systems. Onboarding took 3-5 business days, creating productivity loss and potential security gaps from the very first day.
Preparing for SOX and state insurance regulatory audits required weeks of manual data gathering across disconnected systems, with no guarantee of completeness or accuracy.
When employees departed, access revocation was manual and inconsistent. Former staff and contractors often retained access to sensitive policy and claims systems for weeks or months.
Every employee transition across multiple systems was a potential security event. ObserveID automated the full lifecycle so no access event fell through the cracks.
Automatically provision role-appropriate access across all multiple systems on day one based on HR data, department, and job function. No manual IT tickets, no delays.
Old access revoked and new access granted simultaneously on role change, preventing privilege accumulation - the most overlooked security risk in insurance.
Instantly revoke all access across every connected system the moment an employee departs. Zero orphaned accounts, regardless of applications in scope.
A converged identity platform that unified all multiple systems into a single source of truth with automated governance.
Pre-built connectors for legacy policy platforms, Active Directory, Workday, ServiceNow, and cloud apps - all feeding a single identity fabric.
Policy-based automation triggers provisioning in real time as HR systems update, enforcing least privilege across all multiple systems.
A single pane of glass showing every identity, every entitlement, and every access event across all connected systems in real time.
Every access event automatically logged and pre-formatted for SOX, state insurance regulations, and internal audit requirements.
Continuous behavior monitoring flags unusual access patterns or privilege abuse instantly before data exposure can happen.
| Capability | Without ObserveID | With ObserveID |
|---|---|---|
| Visibility | Siloed (multiple Systems) | Single Unified View |
| Onboarding | 3-5 Business Days | Same Day, Automated |
| Offboarding | Manual, Inconsistent | Instant Revocation |
| Audit Prep | 2 Weeks Manual Work | Automated, Always Ready |
| Orphaned Accounts | Persistent, Undetected | Zero — Continuous Scan |
| Access Reviews | Quarterly, Spreadsheets | Continuous, Automated |
| Compliance | Reactive, Gap-ridden | Proactive, Pre-aligned |
Objective-based deployment that connected all multiple systems without disrupting insurance operations.
Catalogued all multiple identity systems, mapped entitlements, and identified high risk orphaned accounts and privilege gaps.
Deployed pre-built connectors to all systems, establishing the unified identity fabric and real-time data synchronisation.
Defined role-based access policies aligned to job functions, departments, and regulatory requirements across all connected systems.
Activated automated JML workflows triggered by HR system events - provisioning, role changes, and offboarding fully automated.
Three strategic outcomes that transformed identity security across the enterprise.
ObserveID's unified dashboard gave the security team a real-time view of every identity event across all multiple connected systems.
Single pane of glass showing all identities, entitlements, and access events across every connected system in real time.
Instant notifications for policy violations, orphaned accounts, excessive privileges, and anomalous access patterns.
Pre-formatted reports for SOX, state insurance regulations, and internal audit - generated automatically on demand.
All 12 Systems: Identity Sync Active
HealthyAccess Review Campaign: Q2 Audit
In ProgressJoiner: New Underwriter Provisioned
CompletedMover: Claims Manager Role Change
ProcessingLeaver: Contractor Access Revoked
RevokedOrphaned Account Scan: 0 Found
Clean
